FAQ

How long will delivery take?

All goods are dispatched from our central warehouse in the UK.  We aim to dispatch all goods within two working days. 

What happens if my order doesn’t arrive?

If after 11 working days you still haven’t received your order please notify us and we’ll offer you the choice of a replacement or a refund.

Who can order from the wholesale section?

Anyone who wants to order in large quantities can order from the wholesale section.

Is there a certain amount to be had on a daily/weekly basis?

This really depends on what you are drinking matcha for.  We typically recommend that you drink matcha three times a day.  However, matcha does have caffeine in it so it’s probably best not to drink it too late at night.  The good news though is that nobody has ever overdosed on matcha and there is no known side effects to over consumption. Our matcha and cardiovascular disease section highlights some of the health properties associated with specific amounts of matcha.

Is your organic mushrooms certified?

Our organic matcha is certified and regulated by The Soil Association in UK and meets EU, USDA and JAS standards. 

How does your product come packaged?

All of our products come in 1.75 oz / 50g resealable standup pouches.  So if you order 200 grams of mushrooms they will come in 4 x 50g packets.  Our wholesale products maybe packaged differently.